Refund Policy

Overview

At Ghoroya Mart, we want you to be satisfied with your purchase. This Refund Policy explains when returns and refunds are available and how to request them.

Eligibility for Returns

You may request a return or refund if:

• The product you received is damaged, defective, or not as described.
• You received the wrong item.
• The product is unused, in original packaging, and returned within the stated return window (where returns are allowed for that product category).

Some items may be non-returnable for hygiene or perishable reasons (for example, opened personal-care products, certain food items, or custom-made goods). Non-returnable products will be noted on the product page when applicable.

Return Window

Unless otherwise stated, eligible returns must be requested within 7 days of delivery. Requests submitted after this period may be declined.

How to Request a Return or Refund

1. Contact our support team with your order number, product details, and a brief description of the issue.
2. Include clear photos if the item is damaged, defective, or incorrect.
3. Wait for our confirmation and return instructions before sending the product back (if a physical return is required).

Inspection and Approval

Returned items are inspected to confirm they meet our return conditions. We may decline a return if the product shows signs of use beyond inspection, is missing parts or packaging, or was returned outside the allowed window.

Refund Method and Timing

Once a return is approved:

• Refunds are issued to the original payment method whenever possible.
• Cash-on-delivery orders may be refunded via mobile banking or another method we arrange with you.
• Processing typically takes 3–10 business days after we receive and approve the returned item, depending on your bank or payment provider.

Exchanges

If you prefer an exchange for the same or a different product, contact support. Exchanges depend on stock availability and may require an additional payment or partial refund if prices differ.

Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), we cover reasonable return shipping costs. For other eligible returns, return shipping may be deducted from your refund or paid by you, as communicated during the return process.

Canceled Orders

If you cancel an order before it is shipped, any payment collected will be refunded according to the same timing guidelines above. Once an order is out for delivery, cancellation may not be possible; you may instead follow the return process after delivery where eligible.

Contact

For return or refund help, contact Ghoroya Mart support with your order number. We will guide you through the next steps.