Privacy Policy

Introduction

Ghoroya Mart ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you use our website, mobile app, and related services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the practices described here.

Information We Collect

We may collect the following types of information:

• Account details — name, phone number, email address, and password when you register or place an order.
• Order and delivery information — shipping address, payment method details (processed by our payment partners), and order history.
• Device and usage data — IP address, browser type, device identifiers, pages visited, and approximate location used to improve performance and security.
• Communications — messages you send to our support team, reviews, and feedback.

How We Use Your Information

We use your information to:

• Process orders, payments, and deliveries.
• Create and manage your account.
• Provide customer support and respond to inquiries.
• Send order updates, service notices, and (with your consent) promotional offers.
• Improve our website, products, and shopping experience.
• Detect fraud, enforce our terms, and comply with legal obligations.

Sharing of Information

We do not sell your personal information. We may share limited data with:

• Delivery partners and logistics providers to fulfill orders.
• Payment processors to complete transactions securely.
• Service providers who help us operate hosting, analytics, or customer support tools.
• Authorities when required by law or to protect our rights and users.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our store is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data Security and Retention

We take reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We retain personal data only as long as needed for the purposes described in this policy, or as required by applicable law.

Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or ask us to limit certain processing. Contact us using the details below to make a request.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact Ghoroya Mart through the support channels listed on our website.